Shipments and returns
Packages are generally dispatched within 5 days after receipt of payment and are shipped via standard or express delivery methods regarding your address (UPS, Chronopost, Fedex) with tracking and drop-off with/without signature. Time of shipment can varie in the time but normally, you should receive the package 5 days after shipping with a normal way.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
The delivery of your mascot is important for us, don't hesitate to contact-us if you have questions : [email protected]
For the returns, please check our policy on our Terms and Conditions page.