General Conditions of Sale
Section 1. Identity of the seller
The website www.spotsound.ca (the "SITE") belongs to BLUECHOU EI, located at 113 avenue de Saint-Ouen, 75017 Paris - France. Its registration numbers are SIREN 510 397 623 and SIRET 510 397 623 00032, and its EU VAT number is FR60510397623 (the "SELLER"). Messages can be sent to contact@spotsound.ca.
Section 2. Scope and acceptance
Each order placed through the SITE by a customer (the "CUSTOMER") is subject to these general conditions of sale (the "TERMS"). Ordering means accepting the TERMS in the version in force on the day of the order; the CUSTOMER declares having read them before the payment is validated.
The CUSTOMER may be a private consumer or a business buyer. The latter is any person who orders for professional needs, for instance a company, a production company, an agency, an association, a local authority, a school, a works council or a club (the "PROFESSIONAL CUSTOMER"). All CUSTOMERS are bound by the TERMS unless a provision states otherwise, and a handful of provisions concern PROFESSIONAL CUSTOMERS alone. The purchasing conditions, purchase orders or general terms of the CUSTOMER have no effect on the SELLER unless it has accepted them expressly and in writing.
Section 2a. Prior exchanges and order of precedence
Statements made by the SELLER to the CUSTOMER ahead of the order, by email, messaging, chat or telephone (about lead times, the place of manufacture or shipment, feasibility, size adjustments or modifications, among other topics) are no more than general indications meant to assist the CUSTOMER in making a choice. They are neither an essential characteristic of the PRODUCT nor part of the pre-contractual information required by law. Three documents alone create obligations, and they prevail in the following order: (1) the order confirmation together with, where applicable, the accepted quote or the approved proof; (2) these TERMS; (3) the product sheet as displayed on the day of the order. In case of inconsistency, the document ranked first prevails, subject to the mandatory rules protecting consumers.
The CUSTOMER is expected to check, prior to confirming the order, that the PRODUCT, its options, the place where it is manufactured, the place from which it is shipped, the lead times and any import costs correspond to what is wanted. Any objection must be put in writing before payment. As regards PROFESSIONAL CUSTOMERS, the documents above constitute the entire agreement and supersede every earlier discussion, offer or commitment, whether oral or written; the PROFESSIONAL CUSTOMER acknowledges having obtained all the information required and having been able to ask every question before ordering.
Contacting us: the only communications taken into account are emails sent to the address mentioned in section 1. A message posted on a social network (Facebook, Instagram or another), through chat, on a messaging application or by telephone does not amount to a request, a complaint, an approval or a formal notice, and cannot set any period running against the SELLER. The CUSTOMER is responsible for regularly consulting the mailbox entered at checkout, junk folders included.
Section 3. Made-to-order goods
Mascot costumes and the other articles offered on the SITE are manufactured individually and on demand ("made to order"), according to the model, sizes, colours and options chosen by the CUSTOMER, and may be personalized at the CUSTOMER's request. No stock is built in advance. Photographs and visuals are given for illustration; slight variations of shade or finish, inherent to handcrafted manufacture, are no defect. Upon request and ahead of manufacture, the CUSTOMER may obtain a proof (a visual to be validated before production). Because every mascot is a unique piece made one at a time, its shape, proportions, colours and finishing may depart from the photographs, which present a sample model. Such variations are not a defect and justify neither cancellation, nor refund, nor damages.
Catalogue models: each model presented on the SITE, including a model already in the catalogue, is a sample. Costumes are never sold from stock; once the order is received, the PRODUCT is made, assembled or adapted for that CUSTOMER specifically, in the sizes, colours and options selected. Beginning with an existing model, pattern or prefabricated components may reduce lead times, yet the PRODUCT does not thereby become a standard article available in stock or capable of being resold as it is. Every adaptation, even a presumably minor one (colour, accessory, logo, text, option), is manufacture to the CUSTOMER's specifications; choosing a size alone does not make the PRODUCT personalized within the meaning of section 8.1.
Place of manufacture: the SELLER is a company established in France, and design, customer service and order monitoring are carried out from France. Manufacture is entrusted to partner workshops, and the PRODUCT may be dispatched from, or collected at, the workshop that produced it. Any reference to France concerns the company and its service, not the place of manufacture, except where the order confirmation states otherwise explicitly.
Choices and validations by the CUSTOMER: sizes, measurements, colours and options are chosen under the CUSTOMER's sole responsibility. Anything the CUSTOMER has validated (a proof, a verification photograph, measurements or a layout) is binding and may no longer be disputed on grounds of appearance, without prejudice to the statutory guarantees enjoyed by consumers. With PROFESSIONAL CUSTOMERS, the absence of any answer 48 hours after a request for validation is treated as acceptance. The CUSTOMER warrants having the rights to all logos, brands, texts and visuals supplied, and shall hold the SELLER harmless from third-party claims in this respect.
Proof (BAT) option: the CUSTOMER who purchases the proof option will have it prepared by our designer and sent by email exclusively, to the address given in the order, generally around two (2) working hours following receipt of payment and of all necessary details. If no proof has arrived five (5) working days after the order, the CUSTOMER shall notify the SELLER by email; failing this, the proof is considered waived and production goes ahead on the basis of the order specifications. A proof is only indicative: on-screen colours, colour codes (HEX, RGB, Pantone) and visuals may differ from actual fabrics and materials. For PROFESSIONAL CUSTOMERS, forty-eight (48) hours without reply after the proof is sent amount to acceptance, and where no proof is ever delivered, the sole remedy is reimbursement of the price of the proof option, to the exclusion of cancellation, any other refund and damages.
Colours and personalization: the colours requested are reproduced with the available fabric closest to the code or reference indicated by the CUSTOMER; a difference of shade is neither a defect nor non-conformity. Logos, flocking, embroidery and texts are reproduced as accurately as the technique appropriate to the material permits, and slight differences in dimensions, position, colour or finish compared with the file supplied are no defect. As each mascot is a unique piece made by hand, no previous order, even for a comparable model, may serve as a standard for the quality, appearance or finishing of a new one.
Personalized PRODUCT: for the purposes of these TERMS, and notwithstanding the paragraphs above, the mere selection of a size among those offered on the product page is not a personalization. Any other choice, request or modification (in particular of colour, material, accessory, option, logo, embroidery, flocking, text, measurements, or the adaptation or creation of a design) turns the PRODUCT into a personalized PRODUCT made to the CUSTOMER's specifications.
Section 4. Ordering
The order is firm and final from the moment the payment is validated, and a confirmation email summarizing it is then sent to the CUSTOMER. It is for the CUSTOMER to check that the information supplied (sizes, options, delivery address) is accurate. Manufacture starts upon confirmation of the order.
Section 5. Prices
The currency selected on the SITE determines how prices are displayed. Deliveries within the European Union bear the VAT of the country of destination. Deliveries outside the European Union are priced excluding VAT, and the flat customs fees explained below are added to the price when the order is placed. Delivery costs are shown before the order is confirmed.
Customs fees: the price of the PRODUCTS is increased by a flat customs fee of fifteen percent (15%) for deliveries outside the European Union, and of twenty-five percent (25%) for the USA and Canada, in addition to any applicable taxes. This amount is displayed to the CUSTOMER ahead of the order confirmation. Such customs fees do not constitute VAT.
Section 6. Payment
The full price must be settled when the order is placed, using one of the payment methods proposed on the SITE. Secure payment providers process the payments, and the SELLER does not keep any bank card details.
Section 7. Manufacture and dispatch
Production and delivery are governed by the "Delivery policy" appendix at the end of the document, which forms an integral part of these TERMS. If the SELLER is unable to carry out an order, it informs the CUSTOMER and returns any amount received.
Section 7a. Deadlines, events and customs formalities
Production and delivery times quoted on the SITE, in emails or by customer service are purely indicative. As every mascot is made individually, they may vary, particularly at peak periods; the SELLER bears no responsibility for longer production or transit, nor for the carriers' own transit times. An overrun of an indicative time confers no right to cancel, to a refund or to damages, subject to the rights that the law imposes on behalf of consumers where goods are not delivered.
Events: where the PRODUCT is intended for an event held on a fixed date (trade fair, match, inauguration, party, shoot or other), the CUSTOMER shall contact customer service before placing the order, at contact@spotsound.ca, in order to check that delivery before that date can be achieved. No delivery date is guaranteed unless the SELLER has first confirmed it in writing, and the SELLER incurs no liability where delivery occurs after the event.
Customs: clearance delays, inspections, detentions or formalities, and the costs they entail, lie beyond the SELLER's control and cannot be attributed to the SELLER.
Import charges: for deliveries outside the European Union, the flat customs fees mentioned in section 5 are charged at the time of the order, so that, as a rule, no import duty or charge is payable on arrival. If a carrier or an authority nevertheless requires additional duties, taxes or administrative fees from the CUSTOMER upon delivery, the CUSTOMER remains liable for them unless the order confirmation clearly provides otherwise, and the SELLER owes no refund or compensation in that respect. Refusing to pay them or to take delivery of the parcel gives no right to cancellation or refund.
Deadlines - PROFESSIONAL CUSTOMERS: an overrun of indicative times, whatever its length, carries no entitlement to late-payment penalties, cancellation of the order, refund or damages.
Starting point and nature of lead times: production and delivery times begin to run only when all the following conditions are met: the full price has effectively been received; every element needed for production has been supplied (sizes, logos, files, colours, delivery address); and, if applicable, the proof or mock-up has been approved in writing. They are counted in working days and stop running for as long as the CUSTOMER has yet to reply, approve or pay, as well as in case of force majeure, seasonal closure of workshops, public holidays or disruption affecting carriers or customs. A time communicated on the SITE, in a quote, an email, a chat or by telephone (for example "10 to 12 days") remains an estimate; it is neither a contractual delivery date nor a commitment to a result, and the SELLER is under an obligation of best endeavours only.
Guaranteed date: the SELLER is committed to a delivery date only where this date is expressly described as guaranteed in an email from the SELLER's customer service, sent ahead of payment and mentioning the date and the address of delivery. It is not a guaranteed date when the CUSTOMER simply refers to an event, a date or an intended use (in a message, a form, an order comment or any other exchange), when the SELLER leaves that reference unanswered, or when the SELLER accepts the order, without prejudice to the rights that the law imposes on behalf of consumers. The use that the CUSTOMER plans for the PRODUCT (event, commercial activation, trade fair, shoot or other) is outside the contract: if that use lapses or the PRODUCT becomes useless after a certain date, the SELLER is not at fault, and no cancellation, price reduction or refund can be claimed.
Guaranteed date missed - PROFESSIONAL CUSTOMERS: where a date guaranteed in the manner described above is missed for a cause attributable only to the SELLER, the PROFESSIONAL CUSTOMER has one remedy and no other; it may elect either (i) to have the PRODUCT delivered and to be reimbursed for the delivery costs and lead-time options paid, or (ii) to cancel the order and be reimbursed the price paid, against return of the PRODUCT if it has already been sent, to the exclusion of any further compensation.
Parcel refused or not collected: a parcel which is refused on delivery, is not collected within the period allowed by the carrier or is returned to the SELLER for a reason on the CUSTOMER's side (incorrect address, absence, refusal to pay import fees, refusal to accept the parcel) does not amount to a cancellation and gives no right to a refund: the order remains due. Return, storage and, if need be, re-dispatch costs are charged to the CUSTOMER. The PRODUCT is kept available for the CUSTOMER for sixty (60) days from its return, and may afterwards be recycled without compensation. This clause is subject to the rights that the law imposes on behalf of consumers.
Dispatch deadline - PROFESSIONAL CUSTOMERS: if forty (40) working days have elapsed without the PRODUCT being handed to the carrier, counted from the latest of the following events: receipt of full payment, receipt of all the information needed for the order, approval of the visual proof (BAT), the PROFESSIONAL CUSTOMER may terminate the order by email or registered letter addressed to the SELLER and recover the sums paid, with no other compensation. As long as that deadline has not expired, lead times are indicative only and cannot warrant any cancellation, suspension of payment or compensation. The SELLER regards this deadline as its essential undertaking regarding lead times, within the meaning of article 1170 of the French Civil Code.
Section 7b. Tracking, failed deliveries, lost or uncollected parcels
Tracking: after dispatch, the CUSTOMER receives from the SELLER an email containing the parcel's tracking number.
Failed delivery: where delivery fails because the CUSTOMER is absent and the parcel must be sent again, a reshipping fee of EUR 250 or USD 250 (according to the currency of the order) is invoiced to the CUSTOMER. No negotiation is possible on this fee.
Lost parcel: where a parcel is lost, the SELLER remakes the mascot free of charge and sends it again to the CUSTOMER.
Arrival after the event: the SELLER has no responsibility for logistics where the mascot arrives after the CUSTOMER's event has taken place. It remains willing to seek a compromise, examined case by case.
Uncollected parcel: a parcel that is not collected and returns to the SELLER may be resold or destroyed by the SELLER within one (1) month following its return.
Taking delivery: upon delivery, the CUSTOMER shall examine the parcel and the PRODUCT, preferably while the carrier is still there. Where the packaging is damaged or has been opened, or the parcel is incomplete, the CUSTOMER shall enter precise and detailed reservations on the carrier's delivery slip (the formula "subject to unpacking" has no legal value) and shall send an email to the SELLER, enclosing photographs of the parcel and of the PRODUCT, within three (3) days following delivery. Packaging damage unaccompanied by damage to the PRODUCT confers no right to compensation.
Carriage - PROFESSIONAL CUSTOMERS: as soon as PRODUCTS are handed to the carrier, they travel at the risk of the PROFESSIONAL CUSTOMER. The latter must state its reservations to the carrier and confirm them by registered letter within three (3) days of receipt, as provided by article L133-3 du Code de commerce, sending a copy to the SELLER. Absent such steps, no claim for carriage (damage, partial loss, delay) can be made against the SELLER, and accepting delivery without reservation constitutes acceptance of the PRODUCT as regards its visible defects.
Section 7c. Collection by the CUSTOMER's own carrier
Where the CUSTOMER chooses to organize collection of the PRODUCT in person (through a FedEx, DHL or UPS account, a freight forwarder or any other carrier of its choice), delivery is deemed completed when the PRODUCT is made available at the collection address provided by the SELLER, even if that address is the manufacturing workshop located abroad. Risks are transferred to the CUSTOMER from then on. Collection, transport and customs clearance costs, together with duties and taxes, are paid by the CUSTOMER.
The CUSTOMER shall arrange for the PRODUCT to be collected within fifteen (15) days of its being made available. Beyond that period, and after a formal notice which remains unanswered for eight (8) days, the SELLER may send the PRODUCT to the CUSTOMER's address by standard shipping, at the CUSTOMER's expense. Where collection does not take place through the CUSTOMER's fault, neither cancellation of the order nor a refund can be claimed.
Section 8. Cancellation and withdrawal
8.1 Standard (non-personalized) PRODUCTS: any non-personalized PRODUCT within the meaning of section 3 (a catalogue design for which only the size was selected) can be returned by the consumer who withdraws from the purchase within fourteen (14) days, by following the procedure explained in the paragraph "Right of withdrawal - non-personalized PRODUCTS" below. The prior agreement of the SELLER is not required, and this right takes precedence over every other clause of these terms, paragraph 8.3 and section 9 in particular.
8.2 Personalized PRODUCTS: goods made to the consumer's specifications or clearly personalized are excluded from the right of withdrawal by article L221-28 3° of the French Consumer Code (and article 16 c) of European Directive 2011/83/EU). After payment has been validated, a personalized PRODUCT, as defined in section 3, can be neither cancelled, nor returned, nor exchanged, nor refunded, whether the cause is a change of mind, an erroneous choice or an event date that has already gone by.
8.3 Without prejudice to section 8.1, and except for the SELLER's non-performance or delay under the legal conditions (notably Article L216-6 of the French Consumer Code), any request made after payment to cancel, suspend or alter an order gives no entitlement to a full or partial refund, however advanced manufacture or shipment may be, and cannot result in a "restocking fee" deduction or in a modification with the balance refunded. Neither a change of plans, nor the cancellation, postponement or modification of the CUSTOMER's event or production, constitutes a ground for cancellation. Orders processed urgently or as a priority at the CUSTOMER's request mobilize dedicated resources, and the corresponding sums remain permanently with the SELLER. PROFESSIONAL CUSTOMERS enjoy no right of withdrawal and owe the entire price even where they abandon delivery.
Scope of the reservation for non-performance or delay: both the reservation set out above concerning non-performance or delay by the SELLER and the clause of the Appendix concerning delays of more than thirty (30) days merely refer to the mandatory consumer-protection rules (Articles L216-1 to L216-7 of the French Consumer Code). Only consumers benefit from them, on the conditions and under the procedure that those rules prescribe (a written formal notice to deliver within an additional reasonable period, then termination if delivery has not taken place in that period), and they create no other right. They do not apply to the PROFESSIONAL CUSTOMER, whose rights regarding lead times depend solely on sections 7a and 11.
Right of withdrawal - non-personalized PRODUCTS: by way of exception to the paragraphs above, a consumer may withdraw, without stating any reason and in accordance with Articles L221-18 et seq. of the French Consumer Code, within fourteen (14) days after receiving a non-personalized PRODUCT as defined in section 3 (a catalogue design for which only the size was selected). The consumer notifies the decision by email to the contact address in section 1 and then returns the PRODUCT complete and in its original packaging within fourteen (14) days following that notification; return costs are borne by the SELLER according to the arrangements it communicates. Within fourteen (14) days of the notification, the SELLER reimburses all sums paid, including the initial standard delivery costs, and may defer the reimbursement until the PRODUCT has come back to it. Any depreciation of the PRODUCT resulting from handling beyond what is necessary to establish its nature, characteristics and proper functioning is the consumer's liability. Personalized PRODUCTS as defined in section 3 remain excluded from the right of withdrawal (Article L221-28 3° of the French Consumer Code). PROFESSIONAL CUSTOMERS are not entitled to withdraw.
Section 9. Reimbursements and commercial gestures
No reimbursement is made by the SELLER beyond the cases where the law requires one (Sections 7, 8.1 and 10). Since it cares about customer satisfaction, the SELLER can still decide, wholly at its discretion and without any duty, to grant a commercial gesture in the form of a voucher or store credit usable on a later order on the SITE. Neither vouchers nor store credit can be reimbursed or converted into money.
Chargebacks: before any dispute is lodged with a bank or a payment provider, the SELLER must have received every complaint. Where an order was validly placed and has been or is being fulfilled, a chargeback is unjustified: the SELLER will challenge it by producing the records of the order (confirmation, acceptance of the TERMS, correspondence, evidence of production and shipment), and may charge the PROFESSIONAL CUSTOMER the costs incurred as a result.
Section 10. Legal warranties
The PRODUCTS are covered by the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and by the warranty against latent defects (Articles 1641 et seq. of the French Civil Code), which cannot be excluded. Where a lack of conformity is established, the CUSTOMER shall write to the SELLER at contact@spotsound.ca, attaching photographs; the SELLER begins by repairing or replacing the PRODUCT. A price reduction or the cancellation of the sale can be obtained only if repair and replacement prove impossible, on the legal conditions. Small visual differences arising from handcrafted manufacture, normal wear and tear, and damage caused by misuse are not a lack of conformity.
Complaints - PROFESSIONAL CUSTOMERS: every complaint concerning a defect, a lack of conformity or an error has to be sent by email to the SELLER within twenty-four (24) hours after delivery, accompanied by photographs and an accurate description. When this time has elapsed, the PRODUCT is deemed accepted without reservation. Where a complaint is justified, the SELLER's sole obligation, at its option, is to modify, repair or replace the defective part or the PRODUCT, excluding cancellation, refund and damages.
Returns: outside the right of withdrawal described in section 8.1, the SELLER's customer service must have approved a return in writing, failing which it is refused.
Section 11. Limitation of liability
The SELLER cannot be held responsible for delay or non-performance resulting from force majeure, from the carrier once the parcel has been handed over, or from incorrect information supplied by the CUSTOMER. To the extent the law allows, the SELLER's liability is limited to the amount of the order concerned, and it cannot be required to compensate indirect losses, for example the cancellation or postponement of an event, a loss of business or a lost opportunity.
Liability - PROFESSIONAL CUSTOMERS: the SELLER's aggregate liability, whatever its basis, is limited to the price excluding VAT of the PRODUCT in question, delivery costs and options excluded. Indirect or consequential damage is never to be made good by the SELLER, notably harm to reputation, cancellation or postponement of an event, loss of business, revenue or opportunity, or costs incurred with third parties. Proceedings against the SELLER must be brought within six (6) months of delivery, on pain of being time-barred.
Remedies - PROFESSIONAL CUSTOMERS: relying on the freedom of contract which prevails between professionals, the parties agree that section 7a lists the only remedies of the PROFESSIONAL CUSTOMER for a delay. Save in case of gross negligence or wilful misconduct by the SELLER, the PROFESSIONAL CUSTOMER renounces, in the event of any delay or of any exceeding of an estimated lead time, the right to invoke the exception of non-performance, to claim a price reduction (Article 1223 of the French Civil Code), termination (Articles 1224 to 1230 of the French Civil Code) or damages (Articles 1231-1 et seq. of the French Civil Code). Unless a guaranteed date was confirmed in the manner set out in section 7a, losses connected with the lost commercial or event use of the PRODUCT are regarded as unforeseeable at the time the contract was concluded, within the meaning of Article 1231-3 of the French Civil Code, and are not compensated.
Commercial gestures: every commercial gesture (voucher, store credit, discount, waiver of fees or partial refund) is granted on a purely voluntary basis, without recognizing any fault or any right of the CUSTOMER, and once accepted or used it finally closes the complaint concerned. The SELLER chooses freely the form and the amount of the gesture; the CUSTOMER may not demand a specific form, a refund to the original means of payment for instance, nor a specific amount.
Section 12. Intellectual property rights
Everything shown on the SITE (texts, photographs, visuals, logos, designs) is the property of the SELLER or of its partners. It may not be reproduced without written authorization.
Section 13. Personal data
The CUSTOMER's data is used only for the processing of orders and for customer relations, and is never sold. In accordance with the GDPR, the CUSTOMER can access, rectify and delete this data by writing to contact@spotsound.ca.
Section 14. Claims and disputes
Any claim is addressed to the SELLER at contact@spotsound.ca, and the SELLER undertakes to seek an amicable solution. These TERMS are governed by French law, although consumers retain the benefit of the mandatory provisions of the law of the country where they live. In the absence of an amicable solution, jurisdiction lies with the courts designated by law.
Proof: unless the consumer proves otherwise, the electronic records kept under reasonable security conditions by the SELLER and its service providers (orders, acceptance of the TERMS, payments, emails, production photographs, parcel tracking) are evidence of the orders, payments and communications between the parties.
Business customers: the courts of Paris (France) have exclusive jurisdiction over any dispute involving a PROFESSIONAL CUSTOMER, including where there are several defendants or third-party proceedings; the United Nations Convention on Contracts for the International Sale of Goods (Vienna, 1980) is excluded.
Language, severability and non-waiver: the original of these TERMS is in French and other languages are translations; the French text prevails in case of discrepancy. Should a clause be held void or unenforceable, all the other clauses continue in full force. Neither the SELLER's failure to enforce a clause nor a commercial gesture bars it from relying on that clause afterwards.
Handling of claims: written claims are answered by the SELLER within a reasonable time, ordinarily thirty (30) days, and a response deadline set unilaterally by the CUSTOMER is not binding on the SELLER. On request, the CUSTOMER is supplied with the order confirmation, the estimated lead time displayed at the time of ordering, the date of shipment and the tracking number of the parcel. Internal information on manufacture (workshops, suppliers, subcontractors, planning, costs, internal correspondence) is confidential and is disclosed solely pursuant to a court order.
Appendix - Delivery policy
Delivery area. The countries listed at checkout are those to which PRODUCTS are delivered, at the address indicated by the CUSTOMER.
Manufacture and shipment. Our partner workshops make PRODUCTS on demand, and a PRODUCT may be shipped to the CUSTOMER directly from the workshop. Times for production and shipment are given on the SITE as an indication and exclude weekends and public holidays. An email with the parcel tracking number reaches the CUSTOMER once the order is shipped.
Times and costs of delivery. At checkout (choice of carrier) and before the payment is validated, the CUSTOMER sees the available delivery options with their respective times and costs. Delivery costs come in addition to the price of the PRODUCTS.
Customs. For deliveries outside the European Union, customs duties, import taxes and clearance fees are payable by the CUSTOMER.
Receipt of the parcel. A signature may be requested on delivery. Where the CUSTOMER is absent, the carrier leaves a notice allowing the parcel to be collected.
Problems on delivery. Upon arrival, the CUSTOMER shall inspect the parcel and report any damage or partial loss, supported by photographs, to the carrier and to the SELLER within three (3) days. Where delivery takes place more than thirty (30) days after the announced date, the CUSTOMER can formally call on the SELLER to deliver within a reasonable period, under the conditions laid down by law.
Late delivery - further details: the possibility of sending a formal notice where delivery is more than thirty (30) days late, mentioned above, is reserved to the consumer and is exercised under the conditions of Article L216-6 of the French Consumer Code. For the PROFESSIONAL CUSTOMER, lead times and their consequences depend only on sections 7a and 11. The date announced is the end of the estimated lead time calculated under section 7a (starting point, working days and suspensions).