Planning a team season, a company event or a trade show? Your mascot is custom built, so its order is updated as each stage of production is completed. Log in and open "Order history and details" in your account to see the latest status.
Stage by stage
Stage 1: Payment accepted
Funds are in and confirmed. We register the order and send it to the workshop, where the work gets going.
Stage 2: Manufacturing, phase 1 (pre-production)
This is the preparation step. Staff check what you ordered, cut and prepare the patterns, and get the fabrics and parts ready.
Stage 3: Manufacturing, phase 2 (finishing)
Now the mascot comes together. It is assembled, finished by hand and readied for packing.
Stage 4: Shipped
The package is with the carrier. You get an email, and a tracking number follows whenever one is available so you can keep an eye on the journey.
Building your calendar around it
- Production (phases 1 and 2): roughly 10 working days altogether, or 24 h when you pick Fast Delivery. We count from the day your full payment and every required detail reach us, and from your sign-off on the 2D sketch if you ordered one.
- Transit: how long the parcel takes depends on the shipping option chosen at checkout, on regional carrier lead times and, if relevant, on the customs steps applying in your country.
Still have a question?
Send it through the contact form with your order number. You will hear back within 24 h.