Each mascot is built after you order and shipped with tracking, which suits a team heading into a season or a business planning a launch. Here is what happens between payment and the knock at the door.
Shipping within Canada
Parcels go to every province and territory, and prices on spotsound.ca are quoted in Canadian dollars. A flat customs charge of 25% is added at checkout for Canadian deliveries, on top of any applicable taxes, and it is not GST/HST. Because that charge is already part of your order, nothing more is normally due when the parcel arrives, as our terms and conditions of sale explain.
Counting the days
- Build time of about 10 working days, split between pre-production and finishing. The count opens when we have your full payment and everything we need to start, or, if you added the 2D sketch option, when you approve the sketch. With Fast Delivery the build takes 24 h.
- Shipping time: after dispatch, it hinges on the option selected at checkout, on the speed of local carriers and, if applicable, on customs formalities.
You will see the estimated delivery date on each product page and when you order. Follow the stages on our Order tracking page.
Options, from free to fastest
- Free delivery (Chronopost in Europe, USPS in the USA, Canada Post in Canada from the threshold below): approximately 5 working days.
- Standard paid services: 4 to 5 working days.
- Express services: 3 to 4 working days.
- Fast Delivery (FedEx high priority): built in 24 h, then 4 to 5 working days; CA$1,100 per mascot, where a duo or a set counts as 2.
These transit times are working-day estimates and are in addition to the build time (about 10 working days, or 24 h with Fast Delivery). Free delivery means Chronopost across Europe and the UK, and USPS or Canada Post for the USA and Canada from US$2,000 of purchases (CA$2,839), customs fees included. Shipping to the United Kingdom is by Chronopost or Parcelforce, CA$95 per mascot, in about 5 working days. The rest of the world has no free option. Outside the European Union, flat customs fees of 15% apply, or 25% for the USA and Canada, charged at checkout beyond any applicable taxes. The product page and checkout list the carriers offered and the exact price.
Our carrier partners
Based on your address and the option picked, the parcel is passed to Chronopost, FedEx, Parcelforce, UPS, USPS or Canada Post, as standard or express. An email tells you when it ships, and a tracking number comes with it when available.
What goes into the shipping price
It covers preparing the order, packaging and transport. The amount changes with the destination, the option and the count of mascots, and appears before you confirm.
A team or company ordering several mascots should do so in one order. Orders made separately cannot be merged, so shipping is charged on each.
Packing for long distances
The boxes are roomy, and we pay special attention to the fragile parts.
Returns
Conditions are in our terms and conditions of sale.
Ask us
Our contact form reaches the team, who will answer you.
Canadian delivery questions
Do you ship to every province and territory?
Yes, delivery covers all provinces and territories, with prices shown in Canadian dollars.
Is the 25% charge the same as GST/HST?
No. The flat customs fees of 25% for Canada are separate from GST/HST and are added at checkout on top of any applicable taxes.
Will I owe anything when the parcel arrives?
In principle no, since the flat customs fees are already included in your order when it is placed.
What is the free delivery threshold for Canada?
Canada Post is free from US$2,000 of purchases (CA$2,839), customs fees included.
Can I see the delivery date before I pay?
Yes, the estimated date is displayed on the product page and when you place your order.