A custom mascot for an event with a fixed date needs about ten days of manufacturing, plus shipping time that depends on your country. Tell SPOTSOUND.CA your date before ordering so the team can confirm feasibility, then check size and options carefully, because made-to-measure orders cannot be withdrawn.
How long does it take to get a custom mascot?
Manufacturing generally takes around ten days. Shipping time is added to this and varies depending on the destination country. To plan your event, count back from the day you need the mascot and leave a margin for transport, for the first fitting by the performer, and for any question that may come up.
The estimated timeframe displayed at checkout is indicative only. It should not be treated as a firm commitment for a date-critical event, which is why contacting the team first is the safest approach.
- Manufacturing: around ten days
- Shipping: added on top, depends on destination
- Checkout estimate: indicative only
Tell us the date before you order
If your mascot is needed for a fixed-date event such as a match, a school fair, an opening, a festival or an anniversary, let the team know prior to ordering. Together you can confirm whether the date is feasible with your chosen model, size and options.
When you write, include the event date, the delivery country, the model you have in mind and any options you plan to add. This lets the team answer precisely instead of with a general estimate.
- Event date and delivery country
- Model, size and options considered
- Number of mascots needed
Urgent orders and tight deadlines
For a rush order, contact SPOTSOUND.CA before ordering and state your required deadline. The team will tell you whether it is feasible and advise you on the options compatible with your timeframe.
Avoid placing the order first and asking afterwards. Production starts once payment is processed, and the order cannot be canceled afterwards except as provided by law.
Several mascots or a large quantity
If you need multiple mascots for the same project or event, contact the team for a customized quote tailored to your requested quantity and delivery timeline. This applies to companies, clubs, schools and associations equipping several performers at once.
A fully custom creation based on your own concept or sketch follows a different timeline. It depends on the complexity of the project: design, sketch approval and manufacturing. The estimated delivery timeline is provided with your quote before any order is placed.
Payment, delivery and tracking
Payment must be made in full upon ordering, prior to launching production. Installments are not available. Credit and debit cards, bank transfers and secure online payments are accepted.
SPOTSOUND.CA ships worldwide with end-to-end tracking. As soon as your order is dispatched, you receive an email with a tracking number. For deliveries outside the European Union, customs and import duties apply and are indicated during checkout, so plan for them when you set your deadline.
Check size and options before validating
Because each mascot is made to order, the right of withdrawal does not apply. The size chosen at checkout is the basis for manufacturing, so verify it against the performer's height before confirming. If in doubt, send the measurements before ordering and the team will advise you.
Also review colors, logo or text, and accessories such as the built-in head fan, cooling vest or shoe option. If you want to see the design first, select the 2D sketch before production option: manufacturing begins once you approve the sketch, which you should factor into your schedule.
- Size matches the performer's height
- Colors, logo and text are correct
- Accessories selected: fan, cooling vest, shoes
- Sketch option chosen if needed
Frequently asked questions about ordering a mascot for a fixed date
How long does it take to receive a mascot?
Manufacturing generally takes around ten days. Shipping time is added and varies depending on the destination country. The estimated timeframe shown at checkout is indicative only, so confirm feasibility with the team if your event has a fixed date.
Can I place a rush order for an event?
Please contact us before ordering with your required deadline. We will let you know if it is feasible and advise you on the options compatible with your timeframe.
Can I order several mascots at once?
Yes. If you need multiple mascots for the same project or event, contact our team. We will provide a customized quote tailored to your requested quantity and delivery timeline.
Can I pay in installments or cancel my order?
No. Payment must be made in full upon ordering, before production starts. Since each mascot is made to order, the right of withdrawal does not apply, so check size, colors and options before validating.
Do you ship outside the European Union?
Yes, we ship worldwide with end-to-end tracking. For deliveries outside the European Union, customs and import duties apply and are indicated during checkout.
How can I follow my shipment?
As soon as your order is dispatched, you receive an email with your tracking number, allowing you to follow your package until delivery. Customer service is available if you have questions.