How to Have a Custom Mascot Costume Made

To have a custom mascot costume made, contact the SPOTSOUND.CA team with your idea, logo or sketch. You receive a quote with an estimated timeline, can validate an optional 2D sketch, then production starts and the mascot is shipped with tracking. This guide explains each step and what to prepare.

The steps from idea to delivery

A 100% custom mascot follows a clear path. You start with a concept, a logo or a rough drawing, and the team guides you from initial design through to production. Nothing is launched before you have seen the quote and the estimated delivery timeline.

The process is the same whether you are a company, a club, a school, an association, a community or a brand. Only the complexity of the design changes the duration of the project.

• Contact the team with your idea, logo or sketch
• Receive a quote with an estimated delivery timeline
• Optionally approve a 2D sketch before production
• Payment in full, then production in partner workshops
• Delivery with an email containing your tracking number

Quote, timeline and payment

The turnaround time of a fully custom creation depends on the complexity of the project: design, sketch approval and manufacturing. Your estimated delivery timeline is given with your quote, before any order is placed, so you can plan around it.

Payment must be made in full when you order, before production begins. Cards, bank transfers and secure online payments are accepted. Instalments are not available. Because each mascot is made to order, the right of withdrawal does not apply, so check every choice carefully before validating.

Validate a 2D sketch before production

If you want to see your mascot before it is built, choose the "2D sketch before production" option on the product page. Manufacturing starts only once you have approved the sketch.

This step is useful when several people must agree on the result, for example a club committee, a marketing team or a school board. It lets you correct colours, proportions or details while changes are still easy to make.

Personalising an existing model

You do not always need a full creation from scratch. On each product page you can choose the size, customise the colours, add your logo or text, and select accessories. This is a good option when an existing model is close to what you imagine.

For a design based entirely on your own concept or sketch, contact the team directly instead. They will guide you from the first drawing to manufacturing.

• Colours adapted to your brand or team
• Logo or text added to the costume
• Accessories such as a built-in head fan and a cooling vest
• Optional shoes for comfort and stability

What to prepare before contacting us

A well-prepared request speeds up the quote and avoids back-and-forth. You do not need a professional drawing: a simple sketch, a photo reference or your logo is enough to start.

Tell the team early if the mascot is needed for a fixed-date event, so feasibility can be confirmed together before you order. Manufacturing generally takes around ten days on standard models, with shipping time added depending on the destination.

• Your idea, a sketch or your logo
• Preferred colours
• Wearer measurements or height
• Event date or deadline
• Any special needs, such as the wearer using glasses

Ordering several mascots for one project

If you need several mascots for the same project or event, contact the team. You receive a customised quote based on the quantity you want and your delivery timeline.

Mention the number of mascots, whether the designs differ, and the wearers' sizes. A child size is available, and measurements can be sent in advance so the team can advise you.

Frequently asked questions about custom mascots

How long does a 100% custom mascot take?

It depends on the complexity of the project: design, sketch approval and manufacturing. The team gives you an estimated delivery timeline with your quote, before any order is placed.

Can I see a sketch before production starts?

Yes. Select the "2D sketch before production" option on the product page. Manufacturing begins only after you have approved the sketch.

Can I customise colours, logo and text?

Yes. On each product page you can choose the size, customise colours, add your logo or text and select accessories. For a creation from your own concept or sketch, contact the team.

Where are the mascots made?

SPOTSOUND.CA is a French company: design, customer service and order tracking are managed from France. Manufacturing takes place in partner workshops, primarily located in Asia.

Can I order several mascots at once?

Yes. Contact the team for a customised quote tailored to your quantity and delivery timeline.

Can I cancel a custom order?

Each mascot is made to order, so the right of withdrawal does not apply. Once payment is processed, the order cannot be cancelled, except as provided by law.