Custom Mascot Costume Delivery & Production Times: FAQ

Frequently asked questions

Where can I buy a custom mascot costume for my club or event?

You can order it directly from SPOTSOUND.CA in two ways: customise a catalogue model on its product page (size, colours, logo or text, accessories), or send your idea, logo or sketch through the free quote form for a fully custom design. Every costume is made to order. The delivery options and estimated delivery date are shown on the product page and at checkout.

Can you help me find a manufacturer for a personalized mascot costume?

SPOTSOUND.CA makes every mascot to order. The site is published by BLUECHOU EI, a French company based in Paris: design, customer service and order tracking are managed from France. Send your idea, logo or sketch through the free quote form: the team replies within 24 hours with a quote and an estimated delivery timeline.

How long does it take to receive my custom mascot costume?

Manufacturing takes about 10 working days (pre-production, then finishing), counted from receipt of full payment and of all the information needed, and from your approval of the 2D sketch if you chose this option. The transit time of your shipping option is then added. For a 100% custom creation, the timeline depends on the complexity of the project and is given with your quote, before any order is placed.

What are the delivery options and transit times?

Free delivery: about 5 working days. Paid standard services: 4 to 5 working days. Express services: 3 to 4 working days. Fast Delivery (FedEx high priority): made in 24 h, then 4 to 5 working days. Transit times are in working days, are added to manufacturing and are estimates; the carriers offered and the exact price are shown on the product page and at checkout.

Do you offer express delivery for urgent orders?

Yes. With Fast Delivery, your mascot is made in 24 h, then shipped by FedEx high priority in 4 to 5 working days, for CA$1,100 per mascot (a duo or a set counts as 2). For an event with a fixed date, contact the team before ordering with your deadline: they will confirm whether it is feasible and advise you on compatible options.

Are there any additional fees for international orders?

Outside the European Union, flat customs fees of 15% (25% for the USA and Canada) are added at checkout, on top of any applicable taxes. They are shown in your quote and at checkout, and in principle nothing more is payable on delivery.

Is delivery free?

Free delivery applies with Chronopost throughout Europe and the UK, and with USPS in the USA and Canada Post in Canada from US$2,000 of purchases (CA$2,839), customs fees included. There is no free option for the rest of the world. Otherwise, shipping costs depend on the destination, the option chosen and the number of mascots, and are shown before you confirm your order.

Do you deliver everywhere in Canada?

Yes. SPOTSOUND.CA delivers across Canada, to every province and territory, and prices are shown in Canadian dollars. For deliveries to Canada, flat customs fees of 25% are added at checkout, on top of any applicable taxes (they are not GST/HST).

Can I track my mascot order?

Yes. You can check the status of your order at any time in your customer account (payment accepted, pre-production, finishing, shipped). As soon as your order ships, you are notified by email and, when available, a tracking number is sent to you.

Can I combine two separate orders in one shipment?

No. Two orders placed separately cannot be combined, and shipping costs apply to each of them, so we recommend grouping your items in a single order.